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Founded in 1871, Companhia de Seguros Tranquilidade has for a very
long time occupied a leading place in the nation’s economy, and
today is one of Portugal’s major insurance groups. The reliability
and strength it has built up over some 130 years, investing in quality
and financial rigor, while constantly seeking new solutions, have always
steered a course for the company to its major objective: tranquility
for its customers.
Tranquilidade came into being during the 19th century as a fire insurer
called Companhia de Seguros Tranquilidade Portuense – Companhia
de Seguros Contra Fogo. Throughout the 20th century, the company expanded
its business to cover all branches of insurance and widened its network
of local offices.
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Nationalized in 1975, Tranquilidade was part of a merger in 1979 involving
two other insurance companies - Garantia Funchalense and A Nacional – which
led to the setting up of Tranquilidade Seguros.
Re-privatized in 1990, in a highly successful operation, Tranquilidade
re-established its decades-long links with the Espírito
Santo Group, once again becoming part of a large financial
group with international prestige. A valuable asset when aiming to
be successful in today’s
increasingly competitive global market.
In 1993, a time of high growth
and dynamism in the Life insurance branch, Tranquilidade decided to
spin-off this area into an independent company
- Companhia de Seguros Tranquilidade-Vida. Right from
the outset, it became one of the leaders on that particular market,
continuing to
sustain growth up to the present day.
Three years later, in 1996, Espírito Santo Seguros was set up.
This move was geared to developing the Non-Life banking-insurance cross-selling
side exclusively for Banco Espírito Santo and Banco Internacional
de Crédito customers.
That same year of 1996, Tranquilidade opened a branch in Madrid, which
employs the BES-Espanha branches as its distribution channel.
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STRUCTURE
OF TRANQUILIDADE GROUP
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An
integrated insurance group, organized by channels and market segments |
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Franchised Branch |
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With a structure boasting flexibility and ready
to respond to the challenges presented by a world that has developed
very rapidly, Tranquilidade has established itself as a specialist
in protection, with customer satisfaction its key priority. A range
of products suited to individuals, families and companies, together
with innovative services and different communication channels, underpin
the company’s commercial approach. |
Linha T Helpdesk |
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Headquartered in Lisbon with central offices in Oporto, Tranquilidade
has 50 branches spread around mainland Portugal, Madeira and the
Azores. There are also 27 franchised branches, all run by professional
insurance managers who ensure quality service and a tailored offer.
Furthermore, a vast network of agents and insurance managers serves
regional areas countrywide. |
Claims Line |
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With extended calling hours and a personalized service, Linha
T is Tranquilidade’s helpdesk line. Another dedicated line
operates where customers can phone-in insurance claims and obtain
information. |
Internet |

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The company’s Internet site – www.tranquilidade.pt – provides
details on what is available, where customers can also work out simulations
and acquire some products online. |
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Segments |
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HouseHolds |
Health & Personal Accidents
Multi-risk
Automobile Insurance
Retirement Plans & Financial Products
Sport & Leisure Activities
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Small and Micro Companies |
Workers'
Compensation
Health & Personal Accidents
Multi-risk
Automobile Insurance
Third Party Liability
Legal Protection
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Medium and Large Corporations |
Workers' Compensation
Employee
Benefits
Industrial Risks
Third Party Liability
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